Refund and Returns Policy
Effective Date: November 16, 2024
At Pearl Empress, customer satisfaction is our priority. This Refund and Returns Policy is designed to make the process of returning or exchanging items as smooth as possible. Please review our policy carefully to understand your options if you are unsatisfied with your purchase.
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Eligibility for Returns
- Condition Requirements: To qualify for a return, items must be unworn, in their original packaging, with all tags attached, and returned within 30 days of the delivery date.
- Non-Returnable Items: Customized or personalized jewelry, gift cards, and items marked as final sale are not eligible for return or refund.
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How to Start a Return
- Contact us at info@pearlempresss.com with your order number, the items you wish to return, and the reason for the return. Our customer service team will provide you with a return authorization and detailed instructions.
- Customers are responsible for return shipping costs unless the item received was incorrect or defective. We recommend using a trackable shipping method for secure returns.
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Refund Processing
- After we receive and inspect your return, we will process the refund to your original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.
- Please note that original shipping fees are non-refundable, and certain returns may incur a restocking fee.
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Exchanges for Defective or Incorrect Items
- If you received an incorrect or defective item, please notify us within 5 days of receipt. We will arrange an exchange, subject to product availability. If an exchange is unavailable, a full refund will be provided.
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Restocking Fees
- Some items may be subject to a restocking fee, which will be deducted from the refund. This fee will be communicated during the return authorization process.
For further assistance with returns, please contact us. We are here to ensure your satisfaction.
Contact Us
Street: 4195 Charter Street, Kansas, United States
Phone number: 913-696-0054
Email: info@pearlempresss.com
Website: pearlempresss.com
