Sales Policy
Effective Date: January 17, 2025
The Sales Policy at Pearl Empress provides clarity and transparency regarding the purchasing process. This policy ensures a smooth transaction experience, from order placement to payment processing and shipping.
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Order Placement and Accuracy
- Orders can be placed directly through pearlempresss.com. By placing an order, you agree to provide accurate and current information. We reserve the right to cancel orders due to inaccuracies, suspected fraud, or inventory limitations.
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Payment Options
- We accept major credit cards and PayPal for secure, reliable transactions. Payment is required at the time of checkout, and in cases where further verification is needed, our team may contact you.
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Shipping and Handling
- Orders are typically processed within 1–3 business days. Delivery times vary depending on the location and shipping method selected. Tracking information will be provided to monitor your shipment.
- Pearl Empress is not liable for delays caused by carriers, customs, or other factors beyond our control.
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International Orders and Customs Fees
- For international orders, customers are responsible for any customs duties, import taxes, or additional fees imposed by their country’s customs authority.
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Product Availability and Stock Changes
- While we strive to maintain accurate inventory, availability is subject to change. In case of an out-of-stock item, we will notify you promptly and offer a refund or suitable alternative.
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Order Modifications and Cancellations
- If you need to cancel or modify an order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet shipped.
For questions about your order or additional assistance, please contact us.
Contact Us
Street: 4195 Charter Street, Kansas, United States
Phone number: 913-696-0054
Email: info@pearlempresss.com
Website: pearlempresss.com
